1. Create an assistant
Start from a template and set the greeting and rules.
Getting started
Documentation
The short version of how VoiceNext fits together.
Quick start
From zero to a working line
Four steps, all in the console.
2. Add knowledge
Import your FAQ or documents and check answers with golden questions.
3. Test and publish
Run the tests, publish, and roll back any time.
4. Route a number
Set opening hours and after-hours behaviour.
Operations
Day-to-day running
Open Operations from the sign-in menu.
- Readiness a checklist of what still needs doing before go-live.
- Hand-off accept callers who asked for a person, reply, and close.
- Evidence seal finished calls and verify nothing was changed.
- Reminders set rules and quiet hours, and view the outbox.
- Security turn on two-step sign-in.
Reference
Where to find more
Signed-in users get the full in-app guide.
- In-app docs open the Docs entry in the console after you sign in.
- API reference the OpenAPI document is served by the API at /api/v1/openapi.json.