Browser voice
Callers talk to the assistant from a web page. No telephone line is needed.
Numbers and routing
Telephony
Numbers, routing and calls, with a person behind the assistant when it matters.
Calls
Ways callers reach you
Start with browser calls and add lines when you are ready.
SIP
Connect SIP endpoints to the platform.
Phone numbers
Assign numbers from an inventory and route each to an assistant, with an after-hours assistant and an optional hand-over number.
Carrier connection
A telephony provider adapter is included and stays off until you turn it on.
Number lifecycle
A released number is held in quarantine, 30 days by default, before it can be reused.
Hand-off to staff
Callers who ask for a person enter a staff queue. Unanswered requests become callback tasks.
Messages
Reminders and confirmations
Sent within the rules you set.
- Reminder rules for example one day before, by e-mail or SMS.
- Quiet hours SMS is held at night. E-mail is not.
- Outbox anything that was not sent is kept and shown honestly as not sent.